1. Purchase of Products

You agree and acknowledge that only upon your receipt of confirmation of purchase sent through your registered email; you will enter a legally binding contract of sale with Carmen’s Best Dairy Products Inc.

Only orders that have complete and accurate information upon checkout are processed. Carmen’s Best Dairy Products Inc. reserves its right not to accept any orders from an account that is suspected or proven to be fictitious, fraudulent, suspicious, bogus, or hacked.

You agree that unless we send a confirmation email, we shall not be held legally liable to any loss this may incur.

We shall not be obliged to supply the product to you unless we have accepted your order. Acceptance shall take place when we expressly accept your order by email, specifically called Confirmation of Order. This states that we are accepting your order with information such as Order Reference Number, and the details of the product you have ordered. Any other form of communication received through letter, notification, SMS, fax, and others does not constitute confirmation of the order. We reserve our right to refuse to accept an order from you for the reason stated under Section I Paragraph 3 of the Terms of Sale, including unavailability of stocks. We may offer an alternative product in which case we will require you to resubmit your order.

We process your information or data in accordance with our Privacy Policy. By using the website, you consent to the processing and you warrant that all data provided by you are accurate.

2. Delivery of Product

2.1. Dispatch

We undertake to deliver orders that were confirmed through Confirmation of Order. We shall not be obliged to supply any other products which have part of the order until we have sent a Confirmation of Order to your email. If in any case, we find irregularities similarly stated under Section 1 of the Terms of Sale at the point of dispatch, we shall reserve our right to refuse to serve your order and cancel the transaction even after you received the Confirmation of Order.

2.2. Address

Products you ordered shall be delivered by an accredited third party courier to the address you confirmed upon checkout. You may only change or update the delivery address if the order has not yet been processed.

2.3. Delivery Time Frame

The delivery time frame is not definite; it depends on your delivery address. You understand that the delivery time frame is only an estimate, and delays may occur. You understand and accept that Carmen’s Best Dairy Products Inc and its third party providers shall not be held liable should a delay occur.

Here is the time frame of delivery depending on your shipping address.

Delivery Address: Within Metro Manila
Lead Time: 3-5 Business Days

2.4. Delivery Charge

The delivery charge is P75 standard fee for all transactions.

2.5. Recipient

Delivery of products shall be received by you as the account holder. If in any case, you are unable to receive the product, you are allowed to authorize any person to receive the product for you.

Kindly send to [email protected] the name and contact number of the person to contact in case you are not present to receive the delivery.

Carmen’s Best Dairy Products Inc. and its third party courier shall not be held liable should a loss on your ordered products occur. On the other hand, we reserve our right not to continue the endorsement of delivery unless we have confirmed our third party courier receives full payment for Cash on Delivery transactions.

2.6. Failure to Receive Delivery

If in any case, you and/or the authorized person failed to receive the delivery in our first attempts, we may, at our own discretion, terminate the transaction and/or schedule another attempt for delivery, which will incur an additional delivery charge. We shall give prior notice through SMS, email and/or notification on your account through the site.

3. Prices of Products

The listing price available in the product pages is determined by Carmen’s Best Dairy Products Inc. It is inclusive of Value Added Tax (VAT).

We may update the prices from time to time without prior notice. You acknowledge that it is your sole responsibility to be aware of the change in price.

4. Payment

You may choose from any payment methods prescribed on the site.
We accept payments through bank deposit, paypal, credit card, BPI online banking, Gcash, and Grabpay.

4.1. Payment Methods

You agree that you are subject to the applicable user agreement of your chosen payment method. You agree not to claim from Carmen’s Best Dairy Products Inc and its third party service providers any loss that may occur using the payment method.

You agree to input accurate and current information regarding your payment methods for us to fulfill your order. You also agree to promptly update your account information.

For payments made through Bank Deposit, BPI Online Transfer and, Gcash, proof of payment is required before processing your order.

4.2. Receipt

Receipts are viewable in the site when you access your account. We shall also send an e-receipt to your email address upon confirmation of your order. The sales invoice is sent alongside your order upon delivery.

If you need a collection receipt issued to a specific company, you may place the request on the “Special Instructions or Message” field. The Company Name, Company Address, and TIN Number should be indicated.

5. Returns, Cancellation, and Exchange Policy

All sales are final. No refund, no exchange, no cancellation.

6. Couponing and Discount Codes

Carmen’s Best Dairy Products Inc. coupons could contain different terms such as discount, free delivery, credits, and others. Kindly refer to the coupon received to know about the respective terms per coupon.

7. Contact Information

If you have any question or concern regarding the Terms and Conditions and Terms of Sale set here, send us an email at [email protected].